Therapeutic Family Services Privacy Policy

Therapeutic Family Services Pty Ltd is committed to providing optimal quality care and services to participants, this includes respecting the information we collect and a participant right to privacy and confidentiality.

Information will be collected and managed in keeping with the requirements of the Privacy Act 1988 (Cth).

Only such information that is required to deliver the participants service in keeping with their agreement will be collected.

Information will only be accessed by staff who have a need to access such information to provide services.

Therapeutic Family Services Pty Ltd provides an environment where workers and participants understand the requirements both legal and ethical for maintaining privacy and confidentiality.

Therapeutic Family Services Pty Ltd collects and keeps only that information required to provide a high quality and effective service in accordance with the Australian Privacy Principles 1,3,6,10,11,12, and 13

Participants are fully informed about the collection of information so that they understand the extent of collection and the use of their private and confidential information through the use of the Privacy Consent Form.

This information is given in a format easily able to be understood by the participant taking into consideration a participant’s individual needs.

All Stakeholders are responsible for abiding by this policy.  Any questions or queries regarding confidentiality and privacy should be directed to the Directors by emailing: support@therapeuticfamilyservices.com.au

The Board of Therapeutic Family Services Pty Ltd has the ultimate legal responsibility for protecting the privacy of client information.

Management is responsible for the implementation and monitoring of compliance with this policy and associated legislation as listed on the legislation register and communicates relevant information to stakeholders.

They are also responsible for training workers to ensure they know and understand their responsibilities in relation to the protection of client privacy.

Workers are responsible for:

I. Maintaining the privacy and confidentiality of information, to prevent unauthorised disclosure to, or use by, another individual, company or firm.

II. Using information that is considered confidential only for the purpose of providing care. This obligation exists even after employment with the organisation has ceased.

III. Ensuring that any part of the confidential information of Therapeutic Family Services Pty Ltd is not removed and shared without written authorisation from the CEO/Director

VI. Ensuring that confidential information is not copied, retained or memorised for inappropriate use.

V. On termination of their employment, or else when required to do so by Therapeutic Family Services Pty Ltd, return any, and all, of the confidential information including any copies of that information

VI. Returning confidential information is returned in good condition at the expected due date specified by Therapeutic Family Services Pty Ltd.